Shipping

Do you ship worldwide & how much does shipping cost?

Yes - we ship worldwide. We offer all customers free Domestic and International Shipping with tracking for orders over $70.

For Non-US Customers: Please note that customs policies and import duties vary widely for international orders outside of the United States. Your local customs office can assist with any customs duties outside of our control.

What are your shipping and processing times?

Standard Shipping Times

Domestic:

United States: 8 - 15 business days

International:

United Kingdom: 8 - 15 business days

Canada: 8 - 15 business days

Australia: 7 - 15 business days

Europe: 8 - 20 business days

Latin America: 15 - 30 business days

Other Countries: 15 - 30 business days

Processing Times

Orders take 3-6 business days to process after placing the order before shipping out. We do not ship out on weekends.

Please track your parcels through the tracking link sent to you. If you have not received your parcel after allowing a few additional days due to the USPS situation, please let us know and we will assist you. 

 

Where can I find my tracking number?

When your items are shipped out, you should receive an automatic notification from our system via email providing you with a tracking number.

If you haven't received one or if the tracking number doesn't work, don’t worry. Contact us and we'll solve it!

If you need more detailed information, please shoot us an email at support@polarterra.com and we'll help you out!

Unexpected Delays

In some instances, the delivery may take longer than the standard shipping times stated above. External factors might cause shipping delays such as international customs processing and holidays that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.

A Word From Our Founder

I'm Michael White, the founder and creative force behind PolarTerra. Over the past decade, it has been my privilege to design high-end jackets that have adorned people from Hollywood to your very streets, even becoming a favorite among celebrities. The road we've traversed together has been nothing short of magical, driven by our mutual love for timeless style and unmatched quality.

Regrettably, every story has its final chapter. Today, I must share the heartbreaking news that due to unforeseen economic challenges, we're drawing the curtains on PolarTerra's incredible journey. Though this is a hard farewell, it also presents an exclusive opportunity for our devoted patrons to obtain a piece of our legacy at a special rate as we clear our inventory.

Shop The Sale

Don't miss our authentic store closing sale

I want to assure you from the bottom of my heart that this farewell is genuine, and not a marketing gimmick. Our promise of providing top-tier, luxurious jackets remains steadfast even as we bid adieu. These are the same designs that won over Hollywood's finest and our loyal customers around the globe.

In the spirit of trust and transparency that we've maintained over the years, we invite you to be a part of our final journey. You're not just buying jackets; you're becoming part of a story, carrying forward a legacy of style and quality. As Michael White, I look forward to personally guiding you through this transition.

Remember, our designs are exclusive, and they won't be around forever. So, take this chance to own a piece of Polarterra's history. As we embark on this bittersweet journey together, thank you for being part of our story, and for allowing us to be a part of yours. I can't wait to see you on the other side, wearing your very own piece of PolarTerra's history.

Customer support will be available for 6 months after closing to ensure 100% satisfaction with your order.


If you have any questions contact us at

support@polarterra.com

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