Do you ship worldwide & how much does shipping cost?
Yes - we ship worldwide. We offer all customers free Domestic and International Shipping with tracking for orders over $70.
For Non-US Customers: Please note that customs policies and import duties vary widely for international orders outside of the United States. Your local customs office can assist with any customs duties outside of our control.
What are your shipping and processing times?
Standard Shipping Times
Domestic:
United States: 8 - 15 business days
International:
United Kingdom: 8 - 15 business days
Canada: 8 - 15 business days
Australia: 7 - 15 business days
Europe: 8 - 20 business days
Latin America: 15 - 30 business days
Other Countries: 15 - 30 business days
Processing Times
Orders take 3-6 business days to process after placing the order before shipping out. We do not ship out on weekends.
Please track your parcels through the tracking link sent to you. If you have not received your parcel after allowing a few additional days due to the USPS situation, please let us know and we will assist you.
Where can I find my tracking number?
When your items are shipped out, you should receive an automatic notification from our system via email providing you with a tracking number.
If you haven't received one or if the tracking number doesn't work, don’t worry. Contact us and we'll solve it!
If you need more detailed information, please shoot us an email at support@polarterra.com and we'll help you out!
Unexpected Delays
In some instances, the delivery may take longer than the standard shipping times stated above. External factors might cause shipping delays such as international customs processing and holidays that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.